General Testing Instructions

“Your order has been received” email implies that we are preparing your order for dispatch, this is followed by another email – “your order is now complete”. You will then receive a shipping notification from our delivery partners Royal Mail or DPD, with further delivery information.

The “order is now complete” email has the booking invoice attached as a PDF document.  Your booking reference number can be found in the PDF document. Always review your order confirmation emails.

This email includes instructions for how to take your PCR or Lateral Flow Antigen test, to help you feel prepared ahead of conducting your self-test or sending a sample to the lab. Scroll down to the testing instructions for the test you’ve purchased:

  1. How to take a Lateral Flow Antigen test
  2. How to take an Observed Lateral Flow Antigen test
  3. How to take a test in our On-Site PCR Test centre
  4. How to take a test in our On-Site Lateral Flow Antigen Test centre
  5. How to take a PCR Test Fit to Fly – Postal service


How to Take a Lateral Flow Antigen Test for Fit to Fly Tests (Postage Only)

Watch Flowflex step-by-step YouTube video below to learn how to take a Lateral Flow Antigen test. Also read the manufacturer instructions leaflet inside the box, before taking the test and uploading your sample. More instructions are provided on the lateral flow submission page.

https://youtu.be/9ShFIzJtaT8

Uploading Your Results

Click on the link below to start uploading your lateral flow antigen test

https://3acovidtesting.com/select-lateral-flow-test-type/

Complete sections of the form, start your test when you are on the Upload Result page. Set your timer, after 20 minutes is up, take a picture of your test cassette next to a valid international passport or photo ID and the unique test kit number. Your photo must be taken and uploaded within 10 minutes of your timer ending. Anything uploaded after this time will not be verified as per strict Government guidelines. Ensure the entire test cassette and the result lines are visible and can be read.

Receiving the Verified Test Results

Our control officers will verify your test result and a test certificate signed by a qualified medical professional will be sent via email. This process takes less than 4 hours

Please dispose of your swab and tube carefully using the plastic waste bag provided.


How to take an Observed Lateral Flow Antigen test 

“Your 3A Covid Testing order has been received” email contains the link you will require to book your video observed testing.

Key Information

Use the appointment application to select an appropriate date and time for your video observation session. If you are taking fit to fly test, ensure you schedule your video call within the testing window required by the destination.

Please have a form of identification ready to show our Healthcare Assistant during your video call. Follow the instructions on how to upload your result through our portal. Write on the cassette the date, time the test was taken, and the reference number from the Health care assistant. Use UK Time format and set a timer for 20 minutes for the result to set.

Ensure you have booked your appointment for a time when you are sure you will have your test kit. Please note that if you do not have your test kit, we will not proceed with the video consultation.

Please do not open the test kit until you are on the video consultation with our Healthcare Assistant – the session will be used to take you through the process. The date and time you recorded for your test is the exact date and time that must be entered in the fields for Date Sample Taken and Time Sample Taken.

Upload Your Results

Click on the link below to start uploading your lateral flow antigen test

https://3acovidtesting.com/select-lateral-flow-test-type/

Complete sections of the form, and start your test when you are on the Upload Result page. Set your timer, after 20 minutes is up, take a picture of your test cassette next to a valid international passport or photo ID and the unique test kit number. Your photo must be taken and uploaded within 10 minutes of your timer ending. Anything uploaded after this time will not be verified as per strict Government guidelines. Ensure the entire test cassette and the result lines are visible and can be read.


How to Take a Test In Our On-Site PCR Test Centre

Complete your order on the website, use the appointment application to select an appropriate date and time to visit our centre. Ensure you have read the information and the invoice attached with the “Order is now complete” email.

Centre Address: Unit 211, 297 – 303 Edgware Road, London, NW6 6NB

Information to note on the day of your test:

  • If you have covid like symptoms, take a test immediately and if the result is negative, please cancel and reschedule for another date.
  • Ensure that you bring a valid photo ID (preferably your passport).
  • Refrain from eating or drinking an hour before your test to avoid contamination of your test sample.
  • Arrive about 30 minutes before your appointment to allow staff check your details.
  • Self-test service is observed by a trained Healthcare Assistant


How to Take a Test In Our On-Site Lateral Flow Antigen Test Centre

Complete your order on the website, use the appointment application to select an appropriate date and time to visit our centre. Ensure you have read the information and the invoice attached with the “Order is now complete” email.

Centre Address: Unit 211, 297 – 303 Edgware Road, London, NW6 6NB

Information to note on the day of your test:

  • If you have covid like symptoms, take a test immediately and if the test is negative, please cancel and reschedule for another date.
  • Ensure that you bring a valid photo ID (preferably your passport).
  • Refrain from eating or drinking an hour before your test to avoid contamination of your test sample.
  • Arrive about 30 minutes before your appointment to allow staff check your details.
  • Self-test service is observed by a trained Healthcare Assistant


How to Take a PCR Test – Fit to Fly Tests – Postal Service

Click the link below to register to your PCR Test kit

https://portal.salient.bio/register/pcr

If you are taking this test for fit to fly, ensure you schedule your video call within the testing window required by the destination.

Read the laboratory instructions provided to take the test and process your sample and the leaflet inside the envelope. You may wish to watch the video on how to take a PCR test at https://www.youtube.com/watch?v=8lo6g-TYZ-c.

Please take note of the Tracking Number on the pre-paid label in your kit so you can track your parcel at https://www.royalmail.com/track-your-item#/

Drop off at your nearest Royal Mail post box https://www.royalmail.com/services-near-you#/, otherwise you may arrange a courier for faster delivery to the laboratory.

If your result from the laboratory is positive you will need to follow the government latest guidelines: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do/

Contact Us

If you have any questions or feedback, please contact our customer service team, use the Let’s Chat on www.3acovidtesting.com.  Available 24/7.

Business hours: Monday to Friday 9.30am – 5.30 pm.

Contact us by email or phone

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