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You can get touch by either completing the form below or by calling us on +44 203 3711008. Before completing the form, you many find the answer to your question in our FAQ section.
Orders received before 2 pm on Monday to Friday are dispatched same day for delivery next working day. We use DPD or Royal Mail. Please note that there are no deliveries at the weekend and Bank Holidays. Any orders received after 2 pm on Friday and over the weekend or bank holiday, will be delivered on Tuesday.
Your Booking Reference is sent as a PDF attachment to the email confirmation generated on receipt of payment. If you have not received this email, please check your spam folder before getting in touch with us.
Once you have taken the sample, you must go the lab’s portal to register the test kit. The registration process assigns a person’s details to the sample. Pre-paid Royal Mail labels are provided with the test kits for you to return the sample to the laboratory. Affix the pre-paid return label to the UN3733 outer envelope and post the sample to the lab via Royal Mail Priority Postbox.
Under the new rule, only fully vaccinated EU and US arrivals will be allowed to day 2 test and will not quarantine unless they have a positive test result.
Yes. if you have had both doses of the Covid-19 vaccine under the NHS Vaccination programme, or those under 18 years. Before returning to the UK, take a PCR test locally and order day 2 Covid-19 test within 48 hours of departure but no longer need a day 8 test. France is an exception, those returning to the UK still need to purchase day 2 and day 8 mandatory tests and quarantine for 10 days because of concerns about the Beta variant

Fully vaccinated travellers from the EU/EFTA and the US can purchase Day 2 test to travel to the England without having to quarantine on entering England. The arrivals will not have to take a day 8 test or self-isolate. Any positive results from the day 2 test will be genome sequenced to continue to manage the risk from importing variants. A full vaccination means 14 days have passed since your final dose of the vaccine programme. The vaccines need to be, for the US, FDA approved. For the EU/EFTA, the vaccines must be EMA approved, or Swiss equivalent. Children under the age of 18 who are ordinarily resident in the qualifying countries will not have to isolate when arriving in England. Children aged 5 to 10 will only need to do a day 2 PCR and 11 to 18 year olds will need to take both a pre-departure test and a day 2 PCR – as is the case for arrivals from green list countries. Children aged 4 and under will continue to be exempt from any travel testing

We cannot offer refunds on Covid – 19 test kits that have been delivered to the address indicated due to the risk to exposure to the virus. If you cancel your home test kit(s) order and we haven’t dispatched your test kit(s), we will offer a full refund minus £25 administration fee per order.


+44 203 3711008

Our phone line is not manned 24/7


We actively use chat to handle queries from existing customers and new customers.


We respond to email enquiries during our core business hours, from 9am – 5pm, Monday to Friday. We respond to urgent queries from existing customers up to 11pm, 7 days a week.

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